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SHIPPING & DELIVERY

 

The order will be delivered at the specified delivery address. If consumers have specified a wrong address for delivery, then the consumer is responsible for extra shipping costs.

All delivery dates are an indication. The consumer can not derive rights to the delivery dates.

If a delivery is delayed or if an order can not or only partially carried out, then the consumer receives a notification within 7 days after placing the order. The consumer has the right to terminate the agreement without any costs. The consumer is not entitled to compensation.

Ruigrok van der Werven cannot be held responsible for packages that go missing in transit.

If your order is delivered damaged, please notify us as soon as possible. You can contact us at customercare@ruigrokvanderwerven.com.

 

Please note that the goods cannot be left to you without a signature and that the couriers usually oparate between 08:00-18:00 (8am-6pm) business days. You can specify an alternate daytime delivery address when ordering, for example your work address. If your order has not arrived within the estimated timeframe please contact customercare@ruigrokvanderwerven.com.

 

BENELUX 1-2 business days €6,00

A notification will be send by e-mail when your package is on the way.

Orders are processed within 48 hours after receipt of payment and typically delivered within 1-2 business days.

 

EU 2-5 business days €15,00

A notification will be send by e-mail when your package is on the way.

Orders are processed within 48 hours after receipt of payment and typically delivered within 2-5 business days.

 

REST OF THE WORLD 8-11 business days €24,00

Please note that shoppers from countries outside EU may have to pay tax or duty in the home country.

International orders are processed within 48 hours after receipt of payment and typically delivered within 8-11 business days. The delivery time of a shipment for orders outside EU can be affected by customs clearance time at the customs. Customs clearance time varies from 1-4 weeks.

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